FAQ
1. MOQ & Order Mix
Q: What is your minimum order quantity?
A: MOQ varies for different products. Regular pet accessories come with flexible low MOQ, while customized OEM orders require higher quantity. Feel free to contact us for detailed requirements.
Q: Can I mix different items in one container/order?
A: Yes, mixed styles, sizes and colors are acceptable as long as the total quantity meets our requirements.
2. OEM & ODM Customization
Q: Do you support OEM & ODM services?
A: Definitely. We offer custom logo, fabric, color, size, care labels and outer packaging. You can share your design artwork, and we will arrange sample development accordingly.
Q: Can I print my own brand logo on products?
A: Yes. Multiple logo techniques are available: silk printing, heat transfer printing, woven labels and embossed logos.
Q: How long is the sample lead time?
A: Standard samples take 5‑7 working days. Complex customized designs need around 7‑10 working days.
Q: Is the sample fee refundable?
A: The sample cost can be deducted from your bulk order once the order quantity reaches the agreed target.
3. Quotation & Price
Q: How can I get your wholesale price list?
A: Please send us an inquiry with item codes, required quantities and destination port. We will prepare the official quotation for you shortly.
Q: Are the prices shown on the website final prices?
A: Prices on the website are only for reference. The final wholesale price depends on order quantity, customization requests and shipping terms.
4. Bulk Production Time
Q: What is your bulk production lead time?
A: Normally, production takes 15‑25 working days after deposit received and pre‑production sample confirmed.
5. Shipping & Logistics
Q: What shipping terms can you provide?
A: We support EXW, FOB, CFR, CIF and DDP. Sea freight, air freight and international express are all available.
Q: Can you arrange door‑to‑door delivery?
A: Yes, we can provide DDP door‑to‑door shipping service to most countries.
Q: How long will the shipment take?
A:
Sea freight: 25‑40 days
Air freight: 7‑12 days
International express: 3‑7 days
6. Payment Terms
Q: What payment methods do you accept?
A: We accept T/T bank transfer and Western Union. Payment terms can be negotiated for long‑term partners.
Q: What is your payment rule for bulk orders?
A: 30% deposit before mass production, the balance against the copy of Bill of Lading.
7. Quality & Inspection
Q: Can we arrange inspection before shipment?
A: Yes. You can assign your own inspector or a third‑party inspection team to check goods at our warehouse before delivery.
Q: What should I do if quality issues occur after receiving goods?
A: Please provide clear photos or videos within 7 days upon receipt of cargo. We will discuss solutions such as re‑production or reasonable compensation based on the actual situation.
Q: Are your materials safe for pets?
A: We adopt eco‑friendly and non‑toxic raw materials that meet general safety standards for pet products.
8. Certifications
Q: Can you provide relevant certificates and test reports?
A: We can supply material test reports. If you need specific certifications like BSCI, please inform us in advance for confirmation.
9. Catalog & After‑sales Support
Q: Can you send me your product catalog?
A: Sure. Kindly leave your email address, we will send the digital catalog to you.
